Phoenix Faucets Frequently Asked Questions About our Faucets

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	»What do I need to know before I call for service? »Where can I find replacement parts? »How do I stop my faucet from leaking? »How do I know which stem is in my faucet? »Do I have renewable seats in my faucet, if so which one? »Is my faucet under warranty? »What does the warranty cover? »Who will fix my faucet? »Is my P1101 kitchen faucet missing the side spray? »Standards and Compliance
What to know before you call for service.		Top
	Year and Manufacturer of your home. Which faucet are you having problems with? Example: Lavatory, Tub and Shower, Kitchen. Is your stem or cartridge plastic or brass? What is a stem? Where is it in my faucet? What is a cartridge? How can I tell what I have? Faucet finish? Example: Chrome, Polished Brass, Satin, Bone. Are the handles round knobs or lever style? Problem you are experiencing. Brand of faucet How do I identify the brand? Aerator - Handle Button - Stem Two handle Phoenix Faucets are identified by the PHOENIX name on the aerator or the handle buttons. Single handle faucets also have the PHOENIX name on the aerator or a distinct pattern on the handle button. Some brands are easily identified because the faucet is clearly labeled on the handle button or other easily visible area. Examples of these are Moen and Sterling.
Where can I find replacement parts?		Top
	Most Mobile Home and Recreational Vehicle stores carry Phoenix replacement parts. Visit our aftermarket dealers list for a partial listing around the country. Anytime you have problems finding parts, please call us directly at 1-800-222-6041.
How do I stop my faucet from leaking?		Top
	Most leaks/drips can be repaired by changing a cartridge and/or seat if changeable. These guides will help you with your repair: Fixing a leak on your single handle faucet Fixing a leak on your two handle faucet
How do I know which stem is in my faucet? (See"Identifying Parts".)		Top
	For 2 handle faucets remove the handle and check for a brass or plasic stem. For single handle faucets check for a plastic or brass underbody.
Do I have renewable seats in my faucet, if so which one?		Top
	All 2 handle brass body faucets have renewable seats. For plastic body you would need to remove the stem from the faucet and look down inside the faucet shank to see if the seat has an allen wrench shape. Brass seats are removable with a 5/16” allen wrench, plastic seats are removable with a ¼” allen wrench.
Is my faucet under warranty?		Top
	Phoenix faucets carry a Limited Lifetime Warranty against defects in material or workmanship, ordinary wear and tear excluded. Special finishes other than chrome are warranted for one year.
What does the warranty cover?		Top
	Manufacturer defects in material and/or workmanship, ordinary wear and tear excluded.
Who will fix my faucet?		Top
	Most repairs are simple and can be done by the homeowner. If you are still under your home manufacturer warranty the dealer may do the repairs. Use these troubleshooting guides to help you isolate the part you will need for repair: Single Handle Troubleshooting Chart Two Handle Troubleshooting Chart
Is my P1101 kitchen faucet missing the side spray? (See"Identifying Parts".)		Top
	No, the P1101 model is not designed to hook up a spray hose. The center shank is threaded for ½” locknut installation to provide additional mounting support. A hose and spray requires a ¼” diameter threaded shank.